Customer Processing Administrator


Website FrossellDowning

Customer Processing Administrator


£20,000 – £22,000

Milton Keynes


We are currently recruiting for a Permanent Customer Processing Administrator to join a market leading company within the furniture industry. This is an international company and the role is based in Milton Keynes.


Purpose of the role:

Processing customer orders in an efficient and accurate manner. This will involve daily telephone and email liaison with customers, external sales teams, the warehouse, the accounts department and the technical team.


  • Customer order processing
  • Adhere to order processing time scales and deadlines
  • Handle customer enquiries made via telephone, fax and email
  • Exceed service expectations from colleagues and customers
  • Liaison with accounts regarding credit limits, overdue accounts and orders from customers
  • Deal with daily enquiries from internal and external customers
  • Answer telephone calls and effectively manage several different email accounts
  • Provide general administrative support to customers, area sales managers and the wider business
  • Filing and archive all documents as required
  • Liaison with carriers to request proof of delivery logistics
  • Investigate errors or customers complaints to a satisfactory conclusion
  • Problem solving relating to credit notes
  • Reception cover for lunchtimes, holidays or sickness absence
  • Provide support to sales reps, to include processing sample requests, quotations & project work
  • Send out mailshots
  • Support with effective management of customers including making visits, building relationship, maintaining regular contact and being the first point of contact
  • Maintain and improve business processes within the role and department


Essential requirements:

  • Proven track record in order processing
  • Data entry accuracy
  • Ability to work to tight deadlines
  • Strong communication both verbal and written
  • Must be process focused
  • Ability to build strong relationships with internal/external partners and staff
  • Ability to multi-task
  • Excellent time management skills
  • High level of attention to detail and accuracy
  • Ability to follow/manage numerous processes simultaneously
  • Query resolution
  • Relationship management
  • Previous Order processing experience in a Distribution environment
  • Experience of managing multiple inboxes
  • Competent user of Office 365 – Intermediate level of Excel is a must
  • Competent user of Outlook

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