Customer Service Administrator


Website FrossellDowning

Customer Service Administrator

£19,000 – £21,000




We are currently recruiting a Customer Service Administrator to join an established and hardworking team that forms part of a leading company based in Aylesbury.

The main purpose of this role is to provide support to employees, welcoming them to the company, explaining how the company operates, introducing them to systems and procedures, resolving queries and constantly improving service.


  • Deal with all inbound telephone and email enquiries.
  • Speak with existing employees to ensure they are informed and valued.
  • Survey existing employees on their experience of working with the organisation.
  • Accurately record the detail of each inbound and outbound call on the company database.
  • Use this information to continually improve your own and the team’s performance.
  • Gather and analyse data.
  • General administration


Experience and education required:

  • Must have a proven track record in customer services and administration
  • Strong telephone manner required
  • GCSE (or equivalent) grades C and above


Personal qualities required:


  • Solutions orientated
  • Actively seeking out new ways of working
  • Team orientated
  • Quality driven
  • Highly motivated
  • Must be commercially minded
  • Ability to make decisions

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact Us

Send us an email and we'll get back to you as soon as we can!