Customer Service Administrator

 In

Website FrossellDowning

Customer Service Administrator

£19,000 – £21,000

Aylesbury

Permanent

 

We are currently recruiting a Customer Service Administrator to join an established and hardworking team that forms part of a leading company based in Aylesbury.

The main purpose of this role is to provide support to employees, welcoming them to the company, explaining how the company operates, introducing them to systems and procedures, resolving queries and constantly improving service.

Responsibilities:

  • Deal with all inbound telephone and email enquiries.
  • Speak with existing employees to ensure they are informed and valued.
  • Survey existing employees on their experience of working with the organisation.
  • Accurately record the detail of each inbound and outbound call on the company database.
  • Use this information to continually improve your own and the team’s performance.
  • Gather and analyse data.
  • General administration

 

Experience and education required:

  • Must have a proven track record in customer services and administration
  • Strong telephone manner required
  • GCSE (or equivalent) grades C and above

 

Personal qualities required:

 

  • Solutions orientated
  • Actively seeking out new ways of working
  • Team orientated
  • Quality driven
  • Highly motivated
  • Must be commercially minded
  • Ability to make decisions

To apply for this job email your details to gemma@frosselldowning.co.uk.


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