Customer Service Executive


Website FrossellDowning

Customer Service Executive

£18,000 – £21,000



  • 25 days holiday increasing with length of service
  • Discount card
  • Health and wellness focus

We are recruiting for a UK leading company based in Aylesbury. If you have a proven track record in a call centre or contact centre environment and you thrive when dealing with high volume customer complaints and queries this could be the perfect opportunity for you!

This is a Customer Service Executive opportunity that completes a hardworking and established team.

The main purpose of this role is to provide support to employees, welcoming them to the company, explaining how the company operates, introducing them to systems and procedures, resolving queries and constantly improving service.


  • Deal with all inbound telephone and email enquiries.
  • Speak with existing employees to ensure they are informed and valued.
  • Survey existing employees on their experience of working with the organisation.
  • Accurately record the detail of each inbound and outbound call on the company database.
  • Use this information to continually improve your own and the team’s performance.
  • Gather and analyse data.
  • Supporting contractors in understanding Tax and National Insurance.
  • Accurately recording the detail of each inbound and outbound call on the company database.
  • Providing accurate written communication
  • General administration

Experience and education required:

  • Must have a proven track record in customer services, particularly in a call / contact centre environment
  • Strong telephone manner required
  • GCSE (or equivalent) grades C and above

Personal qualities required:

  • Solutions orientated
  • Actively seeking out new ways of working
  • Team orientated
  • Quality driven
  • Highly motivated
  • Must be commercially minded
  • Ability to make decisions

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