Customer Support Administrator


Website FrossellDowning

Customer Support Administrator


£20,000 – £22,000

Milton Keynes


We are currently recruiting for a Permanent Customer Support Administrator to join a market leading company within the furniture industry. This is an international company and the role is based in Milton Keynes.


Purpose of the role:

Providing customer support within the sales admin team, the key focus in this role is to deliver an outstanding  customer journey.


  • Providing a seamless experience for the end customer
  • Handle customer enquiries made via telephone, fax and email
  • Exceed service expectations from colleagues and customers
  • Resolving customer queries
  • Liaison with accounts regarding credit limits, overdue accounts and orders from customers
  • Deal with daily enquiries from internal and external customers
  • Answer telephone calls and effectively manage several different email accounts
  • Provide general administrative support to customers, area sales managers and the wider business
  • Filing and archive all documents as required
  • Liaison with carriers to request proof of delivery logistics
  • Investigate errors or customers complaints to a satisfactory conclusion
  • Problem solving relating to credit notes
  • Reception cover for lunchtimes, holidays or sickness absence
  • Provide support to sales reps, to include processing sample requests, quotations & project work
  • Send out mailshots
  • Support with effective management of customers including making visits, building relationship, maintaining regular contact and being the first point of contact
  • Maintain and improve business processes within the role and department


Previous experience / skills essential:


  • Relationship management
  • Customer service
  • Experienced in complex administrative roles
  • Data processing
  • Change implementation
  • Must have intermediate excel skills


Personal qualities required:



  • Ability to manage peak and troughs in workload
  • Showing a positive attitude to learning and development with the role
  • Ability to embrace feedback
  • Effective communicator with strong attention to detail
  • Analytical with the ability to multi task and prioritise work
  • Self-motivated with a flexible and conscientious approach to work
  • Organised, reliable and approachable
  • Strong ethos towards team work
  • Ability to be flexible to team/business needs



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