Data Services Team Leader

 In

Team Leader (Energy)

Non Half Hourly Services

Milton Keynes

£35,000 – £40,000

 

We are looking for an experienced and customer centric Non-Half Hourly (NHH) Team Leader to join our client, a global and award-winning energy organisation, to lead a growing team of Data Analysts who sit across the DC (Data Collection), DA (Data Aggregation) & DR (Data Retrieval) divisions.

 

In this role you will be working with Suppliers and Meter Operators to provide a high level of service, industry expertise and accurate reporting.

 

Responsibilities:

 

  • Support in the growth of the team from 12–24 heads by 2021
  • Undertake regular performance reviews and 1-1’s, providing coaching/ development where required for team members
  • Ensure customer and third-party contractors deliver a superior level of service and ensure adherence to SLA’s, this includes ensuring any issues are resolved within agreed targets
  • Continually review business processes to ensure these are effective and efficient
  • Working with other teams to create and execute a cohesive, efficient and customer-focussed working environment that embraces best practise
  • Maintain a focus on service lines so that customer satisfaction, retention and growth are at the heart of every correspondence
  • Provide strong leadership, motivation and development to team members, leading from the front

 

Experience Required:

 

  • Knowledge of the Non-Half Hourly (NHH) services (Essential Requirement)
  • Experience in leading high performing teams in a management/supervisory position
  • Excellent knowledge of MS Office packages
  • Experience with SQL, Crystal reports and Mite (Advantageous)
  • Adept in issue resolution and customer case management

 

Outstanding Benefits Inc.:

 

Pension (Up to combined percentage total of 14 %)

28 days holiday

Share Incentive Plan

Recognition Scheme

Long term Incentive Plan

 

 

To apply for this job email your details to info@frosselldowning.co.uk.


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