IT Product Specialist


Website FrossellDowning

IT Product Specialist

Permanent Position

Location: –Milton Keynes (office based)

Competitive Salary

Excellent Company Benefits

  • Competitive Salary
  • Holiday Entitlement 28 days plus (8 days bank holiday)
  • Bonus
  • Pension
  • Health Care Insurance (BUPA)
  • Cash Plan (Simplyhealth)
  • Income Protection Insurance
  • Educational Grant Scheme
  • Employee Assistance Program
  • Life Insurance 6 times the annual salary
  • Perkbox
  • Gym membership
  • Company Car

Due to recent promotions and expansion our award-winning client, who is a leading supplier of Haematology and Coagulation products are currently looking to recruit an IT  Product Specialist


You will be responsible in assisting our clients  customer base  by providing IT scientific support. The successful candidate should possess the passion and experience to deliver exceptional next generation application and hardware support both on- site and remotely.


The ideal candidate will be organised, possess good time management, be a great team player and be personable within their approach.


Main responsibilities


  • Travel will be involved throughout the UK & Ireland in order to perform routine technical support and hardware installations
  • Demonstrate exceptional general IT technical and problem-solving skills within a Microsoft Windows desktop and server environment
  • Read and understand technical and/or scientific literature and implement this information within the application to improve the effectiveness of the system
  • Installation Tasks include Hardware/visualisation, configuration and IT site Surveys
  • Support product Hotline – First and Second level remote support
  • Support Projects and continual development of new innovative solutions
  • Support with New product development
  • Engage in telephone support
  • Administer and deliver customer training courses in -house and in laboratory



Essential Qualifications and  Knowledge


Full driving licence

TCP/IP awareness

Experience of Remote IT Support

At least 2 years’ experience working within a blood sciences laboratory

Customer Focus

Reading and understanding of scientific and/or technical documentation

Excellent communication and negotiation skills

Experience with IT troubleshooting, Event Viewer, Management Console

An awareness of data security requirements and good working practice





Call Centre Support Experience

Training in troubleshooting and installing virtual environments (VMWare / Hyper-V)

Experience of Laboratory IT systems

Microsoft / CompTIA Certification

BSc (Hons) degree in Biomedical Science or equivalent

Training Qualifications

Knowledge or awareness  of DATTO and Linux/Unix operating systems

Microsoft Operating Systems troubleshooting

Hardware deployment Services


To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact Us

Send us an email and we'll get back to you as soon as we can!