Operations Support Analyst


Website FrossellDowning

Operations Support Analyst

Process Improvements

£30,000 – £45,000

Milton Keynes



We are recruiting for an Operations Support Analyst to join one of the UK’s leading energy companies based in Milton Keynes.


Purpose of role


The operations support analyst will aim to improve process delivery whilst driving down costs.


Working alongside Operational Heads of Departments and Team Managers you will need to understand how the processes and systems are operated to deliver the service with a view to identifying and driving through changes.




  • Develop and support the delivery of a Continuous Service Improvement plan for Operations
  • Reduce failure demand
  • identify automation opportunities
  • Improve handling times for manual tasks
  • Assist with the prioritisation of business change through cost and benefit analysis
  • Develop new processes where required to embed new services into delivery
  • Identify new and creative ways of working more effectively or efficiently within the Operations structure
  • Involvement in the planning, development, documentation and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
  • Work with other teams to create and execute a cohesive, efficient and customer-focussed delivery model
  • Identify delivery issues and risks


To be successful in this role you will need to demonstrate the following


  • Strong Analytical skills
  • Effective report writing
  • Effective communication
  • A good level of business acumen
  • Ability to influence and negotiate
  • Ability to achieve sustainable results
  • Must be customer centric
  • Be able to take risks
  • Display innovation
  • Meet / exceed tight deadlines
  • Must be autonomous
  • Able to understand and communicate concepts clearly and succinctly
  • Anticipates issues and is pro-active in dealing with them
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can-do attitude
  • Conscientious, accurate and diligent
  • Able to work in a complex environment with conflicting demands and make clear and consistent decisions



     Knowledge & experience required


  • Good level of written and spoken English
  • Understanding of ROI principles
  • Lean Methodologies/understanding of “Demand” and “Waste” areas
  • Process Mapping experience
  • Strong data analysis skills
  • High level of expertise with Microsoft Office products including Word, Excel, Outlook, PowerPoint, Visio
  • Able to read technical documentation and provide support across the business to various levels of users, managers, developers, project managers



If you meet the above criteria please contact FrossellDowning today!

To apply for this job email your details to gemma@frosselldowning.co.uk.

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