Scheduling Co-ordinator


Website FrossellDowning

Scheduling Co-ordinator

Temporary ongoing

£10.00 per hour

Milton Keynes


We are currently recruiting a Scheduling Coordinator to join market leading, forward thinking company within the Utilities industry.


This role will complete a fun and well-established team and there will be an immediate start.






  • Ensure all work is completed within customer SLA’s
  • Investigate and resolve errors affecting the quality and completeness of Customer’s Data
  • Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way
  • Daily appointment booking
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
  • Provide support to colleagues on complex queries
  • Working closely with other teams to ensure that customers receive a high quality service
  • Produce and update procedural documentation to support new and amended services
  • Document and assist in the resolution of customer complaints, escalating where necessary
  • Take full ownership of issues, and to ensure timely, effective resolution
  • Prioritise and manage your workload to team and industry timescales




  • Customer focused; is able to identify and respond to customer’s needs
  • Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active in dealing with them
  • Can manage own time to meet daily requirements
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can-do attitude
  • Conscientious, accurate and diligent




  • Good level of written and spoken English
  • Good level of Microsoft office packages (Excel, Word, etc)
  • A high level of computer and system literacy (able to use multiple systems to complete a process)
  • Previous customer service experience

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact Us

Send us an email and we'll get back to you as soon as we can!