Scheduling Co-ordinator

 In

Website FrossellDowning

Scheduling Co-ordinator

Temporary ongoing

£10.00 per hour

Milton Keynes

 

We are currently recruiting a Scheduling Coordinator to join market leading, forward thinking company within the Utilities industry.

 

This role will complete a fun and well-established team and there will be an immediate start.

 

 

RESPONSIBILITIES

 

 

  • Ensure all work is completed within customer SLA’s
  • Investigate and resolve errors affecting the quality and completeness of Customer’s Data
  • Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way
  • Daily appointment booking
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
  • Provide support to colleagues on complex queries
  • Working closely with other teams to ensure that customers receive a high quality service
  • Produce and update procedural documentation to support new and amended services
  • Document and assist in the resolution of customer complaints, escalating where necessary
  • Take full ownership of issues, and to ensure timely, effective resolution
  • Prioritise and manage your workload to team and industry timescales

 

SKILLS ESSENTIAL

 

  • Customer focused; is able to identify and respond to customer’s needs
  • Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active in dealing with them
  • Can manage own time to meet daily requirements
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can-do attitude
  • Conscientious, accurate and diligent

 

     KNOWLEDGE

 

  • Good level of written and spoken English
  • Good level of Microsoft office packages (Excel, Word, etc)
  • A high level of computer and system literacy (able to use multiple systems to complete a process)
  • Previous customer service experience

To apply for this job email your details to gemma@frosselldowning.co.uk.


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