Urinalysis Product Specialist

 In

FrossellDowning

Position: – Urinalysis Product Specialist

Location: – Milton Keynes (UK Travel) ideally live 1 hour commuting distance from Milton Keynes

Salary: – £45,000 + KPI Bonus of £10,000 + Company Bonus and Company Car

Excellent Company Benefits

  • Competitive Salary
  • Holiday Entitlement
  • Bonus
  • Pension
  • Health Care Insurance (BUPA)
  • Cash Plan (Simplyhealth)
  • Income Protection Insurance
  • Educational Grant Scheme
  • Employee Assistance Program
  • Life Insurance
  • Company Car

This position requires a confident knowledgeable person with drive to achieve results in their specialist technical and administrative area of expertise. A good communicator and personable nature with good social skills this person will be able to effectively communicate, build relationships and install confidence at every customer interaction.

Essential skills

  • Full Driving Licence
  • BSc (Hons) degree in biomedical science or similar
  • At least 2 years’ experience working within a blood sciences laboratory
  • Willing to travel nationwide
  • Customer focus
  • Technical and logical problem-solving capability.
  • Reading and understanding of scientific and/or technical documentation
  • Excellent communicator and good negotiation skills
  • Good organisational skills
  • Working knowledge of Microsoft Operating Systems troubleshooting
  • Methodical & structured approach to work

Desirable skills

  • Regular training experience
  • Experience working with automated/semi-automated Urinalysis instruments
  • Work experience within a microbiology laboratory
  • Working knowledge of Microsoft Office
  • Working knowledge of Microsoft Operating Systems troubleshooting.

Key Responsibilities

  • Attend all required internal technical instrumentation training.
  • Administer and deliver customer training courses in the Training Academy
  • Administer and deliver customer training courses in laboratory.
  • Continually update training course material to reflect new practice.
  • Maintain high customer pass rate on Customer Competency Examinations.
  • Develop and promote customer portal
  • Develop, promote and maintain Customer Competency Examinations.
  • Attend customer sales visits.
  • Present Product & Application information (Lunch and Learn Presentations).
  • Provide Product & Application expertise as required.
  • Ensure all quality documents are completed according to the required standard.
  • Create and update as required documentation relating to training.
  • Update CRM software as needed.
  • Use reporting tools to assess team efficiency.
  • Good and effective communication with customers, peers and management.

Main Competencies

  • Customer Training.
  • Installation Preparation and Configuration.
  • Telephone Support.
  • Management of time and priority setting, goals and standard setting.
  • Effective & timely communication.
  • Problem identification and solution.
  • Accessing risks and decision making.
  • Thinking clearly and analytically.

Main Skills

  • Excellent communication skills.
  • Customer focused.
  • Adaptable & flexible.
  • Being able to work under pressure.
  • Basic knowledge of MS Windows, Outlook Work & Excel.

To apply for this job email your details to info@frosselldowning.co.uk.


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